Your Data • Your Rights

Privacy Policy

We respect your privacy and are committed to protecting your personal information throughout your booking and travel experience with us.

At Go Kilimanjaro Treks, your trust means everything. This policy explains exactly what information we collect, why we need it, and how we use and protect it. We keep things simple, secure, and transparent.

Section 1

Personal Information We Collect

To successfully organise your trek, safari, or tour, we require the following details.

Basic Personal Details

  • Full name (as per passport)
  • Nationality
  • Date of birth
  • Gender (optional)

Contact Information

  • Email address
  • Phone number (including country code)
  • Home address (optional, for documentation purposes)

Passport Information

  • Passport number
  • Passport expiry date
  • Country of issue
Why we need this: Passport and contact details are required for park permits, hotel bookings, domestic flights, and official tourism regulations in Tanzania.
Section 2

Health & Dietary Information

For your safety and comfort, especially during trekking and safaris, we may request:

  • Pre-existing medical conditions
  • Allergies (food, medication, environmental)
  • Current medications
  • Physical fitness level (for trekking suitability)
  • Dietary preferences (vegetarian, vegan, halal, gluten-free, etc.)
Why we need this: To ensure proper meal planning, emergency preparedness, and safe guidance during high-altitude trekking and safari activities.
Section 3

Emergency Contact Details

We require at least one emergency contact:

  • Full name
  • Relationship to traveller
  • Phone number
  • Email address (optional)
Why we need this: To contact someone on your behalf in case of emergencies during your trip.
Section 4

Payment Information

To confirm your booking, we may collect:

  • Payment method (bank transfer, card payment, mobile payment, etc.)
  • Transaction details or proof of payment
  • Billing name and address
Important: We do not store sensitive financial information such as full credit card details. Payments are handled through secure and trusted payment systems.
Section 5

How We Use Your Information

Your information is used strictly for:

  • Processing bookings and reservations
  • Securing park permits and accommodations
  • Organising transport and logistics
  • Providing personalised services
  • Ensuring your safety during tours
  • Communicating important travel updates
Section 6

Data Protection & Security

We take appropriate measures to protect your data, including secure storage of personal information and limited access restricted to authorised staff only. We do not sell or share your data with third parties for marketing purposes.

We only share necessary information with service providers directly involved in your trip:

  • National park authorities
  • Hotels and lodges
  • Transport providers
Section 7

Your Rights

You have the right to:

  • Request access to your personal data
  • Correct or update your information at any time
  • Request deletion of your data after your trip

To exercise any of these rights, contact us directly at info@gokilimanjarotreks.com.

Section 8

Consent

By booking with Go Kilimanjaro Treks, you agree to the collection and use of your information as outlined in this policy. We will never use your data for any purpose beyond what is described here.

Section 9

Contact Us

If you have any questions about this policy or how your data is handled, get in touch directly:

Go Kilimanjaro Treks
Boma / Rindi Roads, Moshi, Tanzania
info@gokilimanjarotreks.com
www.gokilimanjarotreks.com
Office: +255 677 917 500
Nelson: +255 713 917 500

Children's Policy

Travellers Under 18

Our services are not directed to children under the age of 18 without parental or guardian consent. We do not knowingly collect personal data from minors without proper authorisation. If such data is identified, we will take immediate steps to delete it.

Updates

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Last updated: May 2026